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ASQ

Total Book : 314
 

Automotive Internal Auditor Pocket Guide : Process Auditing to ISO/TS 16949 : 2002

Author: Munro, Roderick A.
ISBN: 0873896173 / 9780873896177
Year: 2004
Availability: Out of Stock
This new pocket guide is an essential resource for anyone in the automotive industry. It's designed to be used as a reference manual for conducting internal audits to ISO/TS 16949:2002 using a new p...
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List Price: $ 25

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Aviation Industry Quality Systems : ISO 9000 and the Federal Aviation Regulations

Author: Michael J. Dreikorn
ISBN: 087389331X / 9780873893312
Year: 1995
Availability: Out of Stock
This single-source reference is the first book of its kind that provides proven implementation models and tools needed to develop a quality assurance system in the commercial aviation industry. Author...
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Baldrige for Leaders : A Leaders Guide to Performance Excellence

Author: John Vinyard
ISBN: 0873899326 / 9780873899321
Year: 2016
Availability: Out of Stock
Learning about the Baldrige Criteria for Performance Excellence cannot be delegated to the quality or performance excellence department, consultants, or middle management. While senior leaders need ...
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Baldrige in Plain English : Understanding Performance Excellence

Author: John Vinyard
ISBN: 0873899210 / 9780873899215
Year: 2015
Availability: Out of Stock
This book is written as a foundation for understanding the Baldrige Criteria for Performance Excellence. Following the Criteria, each section includes an introduction to the basics of the Area to...
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Best Practice in Team Excellence : Using the International Team Excellence Award Framework to Improve Your Organization's Results

Author: Laurie Broedling, Vern Goodwalt
ISBN: 087389832X / 9780873898324
Year: 2012
Availability: Out of Stock
The purpose of this book is to explain the Team Excellence Framework (TEF) and how to leverage it to ensure the success of your improvement teams. This framework has a long-standing track record of ...
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List Price: $ 46
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Beyond The Ultimate Question : A Systematic Approach to Improve Customer Loyalty

Author: Bob E. Hayes
ISBN: 0873897722 / 9780873897723
Year: 2010
Availability: Out of Stock
Business growth depends on more than asking a single question. Challenging the widely touted Net Promoter Score (NPS) claims, author Bob E. Hayes provides compelling evidence that, to grow their bus...
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List Price: $ 83
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Building Your Organization's TQM System : The Unified Total Quality Model

Author: Clarence Burns
ISBN: 0873894227 / 9780873894227
Year: 1997
Availability: Out of Stock
This book offers a valuable tour of what is known about quality management with incisive evaluations of what is practical and what is fantasy. With the plethora of quality programs and buzzwords...
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List Price: $ 30.75
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Business Performance Through Lean Six Sigma : Linking the Knowledge Worker, the Twelve Pillars, and Baldrige

Author: James T. Schutta
ISBN: 0873896580 / 9780873896580
Year: 2005
Availability: Out of Stock
Lean Six Sigma is helping to vitalize many small and large organizations by paying attention to the customer’s needs and providing processes with smaller amounts of variation to consistently m...
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List Price: $ 81

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Business Process Improvement Toolbox, 2nd Edtion

Author: Bjørn Andersen
ISBN: 0873897196 / 9780873897198
Year: 2008
Availability: Out of Stock
This best-seller is fully revised and updated! Its goal is still to give readers practical insight into how they can create a coherent business process improvement system. The author works from the ...
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List Price: $ 60
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Business Sustainability : Going beyond ISO 9004:2018

Author: , Paul C. Palmes
ISBN: 0873899725 / 9780873899727
Year: 2018
Availability: Out of Stock
Competitive advantage as it existed in the 1970s and 1980s is no longer valid. Leaders must be ready to adopt the thinking that there is no such thing as long-term competitive advantage anymore, ...
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List Price: $ 50

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Clean, Green & Read All Over : Ten Rules for Effective Corporate Environmental & Sustainability

Author: J. Emil Morhardt
ISBN: 0873895363 / 9780873895361
Year: 2002
Availability: Out of Stock
For anyone involved in writing or evaluating corporate environmental and sustainability reports, this book provides a clear-headed analysis of what works best and why. An organizational environmenta...
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List Price: $ 31.50
Our Price: ` 1850

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Common Sense Project Management

Author: Turk, Wayne
ISBN: 0873897382 / 9780873897389
Year: 2008
Availability: Out of Stock
%uFEFFGood project management – is it art, science, or just dumb luck? This book will help you with the first two, and by teaching you to be well-prepared will also set you up to be lucky. Th...
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List Price: $ 51

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Complex Service Delivery Processes : Strategy to Operations, 2nd Edition

Author: Jean Harvey
ISBN: 0873898001 / 9780873898003
Year: 2011
Availability: Out of Stock
A process is a system of activities (together with the associated resources) that takes an input and transforms it into an output of greater value for a customer. It is processes that create value. ...
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List Price: $ 99

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Computer-Based Robust Engineering : Essentials for DFSS

Author: Genichi Taguchi, Rajesh Jugulum, Shin Taguchi
ISBN: 087389622X / 9780873896221
Year: 2005
Availability: Out of Stock
In modern engineering, it is uncommon to do any activity without the use of computers and information technology. The engineering activity includes design, development and testing of a product, pr...
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List Price: $ 57.75
Discount: 10%
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Construction Quality Program Handbook

Author: Elliot S. Mickelson
ISBN: 0873890094 / 9780873890090
Year: 1986
Availability: Out of Stock
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List Price: $ 33.95
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Continuous Permanent Improvement

Author: Arun Hariharan
ISBN: 0873898869 / 9780873898867
Year: 2014
Availability: Out of Stock
Continuous permanent improvement (CPI) is not a new ism. The purpose of this book is not to expound any new theory or tools, but to share experiences in implementing existing methods with a bias tow...
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List Price: $ 35

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Corporate Sustainability Planning Assessment Guide : A Comprehensive Organizational Assessment, (With CD-ROM)

Author: Donald C. Fisher
ISBN: 0873897749 / 9780873897747
Year: 2010
Availability: In Stock
Corporate sustainability planning has risen in prominence over the past few years among leading organizations as a tool to achieve strategic dominance within the global marketplace. This manual is d...
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List Price: $ 80
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Cracking the Case of ISO 9001 : 2000 for Manufacturing

Author: Charles A. and West, Cianfrani, John E. (Jack)
ISBN: 0873895533 / 9780873895538
Year: 2003
Availability: Out of Stock
Do you need a quick read that will tell you all about the essential elements of each clause of the ISO 9001:2000 standard? Would it help you to have an overview of what each ISO 9001:2000 requiremen...
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List Price: $ 28

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Cracking the Case of ISO 9001 : 2000 for Service

Author: Charles A. and West, Cianfrani, John E. (Jack)
ISBN: 0873895541 / 9780873895545
Year: 2003
Availability: Out of Stock
In this handy pocket guide you will find questions to ask yourself during the compliance process, as well as tools and resources that will make ISO 9001 seem like less of a mystery. Banks, call cent...
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List Price: $ 28

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Cracking the Case of ISO 9001 : 2015 for Service, 3rd Edition

Author: Charles A. Cianfrani, John E. (Jack) West
ISBN: 0873899083 / 9780873899086
Year: 2017
Availability: Out of Stock
This guide is intended to help everyone in a service organization participate in creating and sustaining a foundation of integrity, meet requirements and customer expectations, and support robust pr...
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List Price: $ 29

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Cracking the Case of ISO 9001:2015 for Manufacturing, 3rd Edition

Author: Charles A. Cianfrani, John E. (Jack) West
ISBN: 0873899075 / 9780873899079
Year: 2017
Availability: Out of Stock
This guide is intended to help everyone in an organization participate in creating and sustaining a foundation of integrity, meet requirements and customer expectations, and support robust processes...
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List Price: $ 29

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Critical Shift : The Future of Quality in Organizational Performance

Author: Lori L. Silverman, with Annabeth L.Propst
ISBN: 0873894456 / 9780873894456
Year: 1999
Availability: Out of Stock
Management consultants Lori L. Silverman and Annabeth L. Propst claim that quality is not dead. They examine how the quality movement in the United States has entered a new era that will profoundly ...
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List Price: $ 29.75

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Customer Centered Six Sigma : Linking Customers, Process Improvement, and Financial Results

Author: Earl Naumann and Steven Hoisington
ISBN: 0873894901 / 9780873894906
Year: 2001
Availability: Out of Stock
Businesses are continuously forced to innovate due to influential factors such as increased customer expectation, technological change, and global competition. Due to continuous innovation, customer...
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List Price: $ 89.25

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Customer Retention Through Quality Leadership: The Baxter Approach

Author: Deborah G. Fliehman David D. Auld
ISBN: 0873891678 / 9780873891677
Year: 1993
Availability: In Stock
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List Price: $ 27.50
Our Price: ` 1500
 

Customer Satisfaction Measurement Simplified: A Step-by-Step Guide for ISO 9001:2000 Certification

Author: Terry G. Vavra
ISBN: 0873895002 / 9780873895002
Year: 2002
Availability: Out of Stock
Recent changes to the ISO 9001:2000 international standards require that organizations must have an effective method of measuring customer satisfaction to achieve ISO certification. In addition to m...
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List Price: $ 58

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