Author: Brendan Collins, Ernest Huge ISBN: 0873892410 / 9780873892414 Year: 1993 Availability: Out of Stock
Management by Policy tells you how to focus your company's precious, limited resources to provide the competitive advantage to your organization through quality practices. MBP works in a way that fo...
Author: Jack Hagan ISBN: 1556239246 / 9781556239243 Year: 1994 Availability: Out of Stock
In a recent ASQC survey, only 39% of Fortune 1,000 managers had a quality program and were satisfied with the results. This book fills the need for a non-threatening strategic guide to quality man...
Author: Kari Tuominen ISBN: 0873894707 / 9780873894708 Year: 2000 Availability: Out of Stock
As business operations and competition become more global, companies have to rise to the challenges posed by changes in technology, products, and individual competencies. In Managing Change: Practical...
Author: Jean Harvey ISBN: 0873896750 / 9780873896757 Year: 2006 Availability: Out of Stock
The quest for value drives customer behavior in the services marketplace. This book focuses on complex service processes, and is written for professionals, semi-professionals, and technical workers ...
Author: C. Robert Pennella ISBN: 0873894219 / 9780873894210 Year: 1997 Availability: Out of Stock
Learn what must be done to meet calibration requirements. This book provides an easy to understand explanation of metrology systems to meet the needs of both the technician and the businessperson. U...
Author: C. Robert, Pennella ISBN: 0873896068 / 9780873896061 Year: 2004 Availability: Out of Stock
The proper application of a calibration system is one of the most important areas in which quality-assurance personnel can positively affect the low quality high costs associated with poorly manufac...
Author: Joseph G. Werner ISBN: 0873891937 / 9780873891936 Year: 1993 Availability: In Stock
The Most important challenges companies will face in the coming decade is to gain a complete understanding of their processes. This book outlines a philosophy that recognizes that the total process ...
Author: Bjørn Andersen, Bjørnar Henriksen, Lars E. Onsøyen, Tom Fagerhaug ISBN: 0873896874 / 9780873896870 Year: 2008 Availability: Out of Stock
This peerless best-seller is a hands-on, step-by-step workbook of instructions on how to create flowcharts and document work processes. No other book even comes close in teaching practitioners these...
Author: Brooks Carder and Patrick Ragan ISBN: 0873896343 / 9780873896344 Year: 2004 Availability: Out of Stock
Nearly every organization wastes a great deal of time, effort, and money through the use of extensive management control systems, designed to closely monitor and review the work of every employee....
Author: Bob E. Hayes ISBN: 0873897439 / 9780873897433 Year: 2008 Availability: Out of Stock
The third edition of this best-seller updates its detailed information about how to construct, evaluate, and use questionnaires, and adds an entirely new chapter on customer loyalty.Included are two...
Author: Bob E. Hayes ISBN: 087389362X / 9780873893626 Year: 1997 Availability: Out of Stock
Now in its second edition, this best seller presents detailed information about how to construct, evaluate, and use questionnaires. New to this second edition is a chapter that includes two different ...
Author: C. Michael Taylor ISBN: 0873894243 / 9780873894241 Year: 1997 Availability: Out of Stock
Finally, a book that provides firsthand ISO 9000 information from the registration source-the registrar. Taking a fresh look at the topic, Meet the Registrar is written from the registrar's point of...
Author: ISBN: 1636940005 / 9781636940007 Year: 2021 Availability: Out of Stock
Throughout Don Benbow’s extensive career, teaching mathematics and statistical courses to college students and corporate employees, one common question always popped up: how do you fix statist...
Author: Robert C. Noe ISBN: 0873891996 / 9780873891998 Year: 1993 Availability: Out of Stock
This book represents the first comprehensive reference for those involved in material review board (MRB) engineering. The handbook serves as an introduction to the tasks and responsibilities of the MR...
Author: Robert Barry ISBN: 0873896122 / 9780873896122 Year: 2003 Availability: Out of Stock
Six Sigma is revolutionizing many industries by reducing variations and errors, while increasing production and profitability. These same concepts are readily being applied in many non-manufacturing...
Author: Robert Barry ISBN: 8129708604 / 9788129708601 Year: 2005 Availability: Out of Stock
Six Sigma is revolutionizing many industries by reducing variations and errors, while increasing production and profitability. These same concepts are readily being applied in many non-manufacturing...
Author: Barry, Robert ISBN: 0873896262 / 9780873896269 Year: 2004 Availability: Out of Stock
The successes of Six Sigma have been well documented, but yet it still remains a daunting mystery for many who are unsure what it actually is or how it works. This book is intended to help break down ...
Author: ISBN: 1951058151 / 9781951058159 Year: 2021 Availability: Out of Stock
More organizations and their leaders are looking to big data to transform processes and elevate the quality of products and services. Yet, gathering and storing large amounts of data isn’t the...
Author: Gary L. and Frayer, Monczka, Robert B. and Scannell, Robert M. and Handfield, Thomas V. and Ragatz ISBN: 0873894685 / 9780873894685 Year: 2000 Availability: Out of Stock
As technology continues to advance into new and uncharted territories, expectations placed on manufacturers will continue to grow. To stay competitive, manufacturers need to have a solid strategy to...
Author: Adrienne Escoe ISBN: 0873894235 / 9780873894234 Year: 1998 Availability: In Stock
If you've ever felt overwhelmed by mountains of documents, this book can turn your anxiety into action. Organizations that want to be world-class must have trim, current, and accessible documents th...
Author: Charles Moseley, Karen Douglas, Norman Moreau ISBN: 1636940072 / 9781636940076 Year: 2021 Availability: Out of Stock
Initially developed as a tool for training lead auditors of nuclear quality systems, the Nuclear Auditing Handbook has also been used as a reference by quality managers who plan quality system audit...
Author: William Lareau ISBN: 087389801X / 9780873898010 Year: 2011 Availability: Out of Stock
Expanding upon what Office Kaizen: Transforming Office Operations into a Strategic Competitive Advantage presented, this book continues to forego dependence upon good fortune and completes the pictu...
Author: William Lareau ISBN: 0873895568 / 9780873895569 Year: 2002 Availability: Out of Stock
Many business functions have been significantly improved through the use of a variety of quality techniques, but for the most part office and administrative functions have not kept pace. Most compan...
Author: John Vinyard ISBN: 0873899113 / 9780873899116 Year: 2015 Availability: Out of Stock
This book is written to address the most detailed level of the Baldrige Criteria for Performance Excellence (CPE) — the 42 Areas to Address.
It is organized into five parts and is designed to...
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