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Learning about the Baldrige Criteria for Performance Excellence cannot be delegated to the quality or performance excellence department, consultants, or middle management. While senior leaders need not be experts in the criteria, they must be able to read it, ask questions, and role model the learning. This book is focused on helping leaders understand why each part of the criteria is important.
What leaders are saying about Baldrige for Leaders:
"Successful leaders have an insatiable appetite to constantly push toward further improvement. In Baldrige For Leaders, John Vinyard continues to provide us with many thought-provoking opportunities to advance our organizations."
Jaime Wesolowski
President and Chief Executive Officer
San Antonio Methodist Healthcare System
2014 Texas Award for Performance Excellent Recipient
"Leaders must diagnose and understand gaps in strategy and performance. This book is a must read for leaders to understand where to look and why."
Dr. Glenn Crotty
Executive Vice President, COO
Charleston Area Medical Center
2015 Baldrige Recipient
"More than Category 1 (Leadership), this is a leader’s guide to Excellence. It addresses all seven Baldrige Categories and helps leaders to use Baldrige to lead, learn and excel."
Paul Worstell
President (Retired)
PRO-TEC Coating Company
2007 Baldrige Recipient
