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101 Good Ideas : How to Improve Just About Any ProcessAuthor: Bemowski, Brad, Karen and StrattonISBN: 0873893913 / 9780873893916 Year: 1998 Availability: Out of Stock Inspired by the overwhelming response to the "One Good Idea" column in Quality Progress, ASQ's monthly magazine, the book 101 Good Ideas was born. This unique resource brings together a distinctive ... |
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5S for Service Organizations and Offices : A Lean Look at ImprovementsAuthor: Debashis SarkarISBN: 0873896777 / 9780873896771 Year: 2006 Availability: Out of Stock 5S is a simple and immensely practical approach to quality improvement which, when implemented effectively, can transform the fabric of a company. Traditionally used in manufacturing companies for l... |
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A Basic Approach to Quality Control and SPCAuthor: Peter D. MauchISBN: 0873892437 / 9780873892438 Year: 1993 Availability: Out of Stock ... |
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A Guide to Graphical Problem-Solving ProcessesAuthor: John W. Moran, Richard P. Talbot, Russell M. BensonISBN: 0873890795 / 9780873890793 Year: 1990 Availability: In Stock A Strong graphic is worth more than 1,000 words! This immediately useful overview of practical graphical tools and techniques will show you exactly how to best communicate your message. Its user-fri... |
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A History of Managing for Quality: The Evolution, Trends & Future Directions of Managing for QualityAuthor: J. M. JuranISBN: 0873893417 / 9780873893411 Year: 1995 Availability: Out of Stock Quality expert J. M. Juran has personally compiled an international history of managing for quality. Each stand-alone chapter is written by a renowned authority on quality, representative of diverse... |
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A Journey to Quality Leadership - Quality3Author: Lee MundyISBN: 0873897986 / 9780873897983 Year: 2011 Availability: Out of Stock Quality is a journey. A series of many events that when added together culminate in a culture that has the ability to attain and sustain levels of performance that make your customer enthusiastic ab... |
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A Laboratory Quality Handbook of Best Practices and Relevant RegulationsAuthor: Donald C. SingerISBN: 087389491X / 9780873894913 Year: 2001 Availability: Out of Stock Based on the work of a collection of experts from the laboratory science and quality assurance fields, A Laboratory Quality Handbook of Best Practices and Relevant Regulations provides all of the in... |
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A Practical Application of Supply Chain Management PrinciplesAuthor: Schoenfeldt, ThomasISBN: 0873897366 / 9780873897365 Year: 2008 Availability: Out of Stock This is a book that is designed to share the principles of supply chain management and show how, when done well, they can give an organization a competitive advantage. It is written based on practic... |
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A Practical Field Guide for ISO 9001:2015Author: Erik Valdemar MyhrbergISBN: 0873899407 / 9780873899406 Year: 2016 Availability: Out of Stock The intent of this field guide is to assist organizations, step by step, in implementing a QMS in conformance with ISO 9001:2015, whether “from scratch” or by transitioning from ISO 9001... |
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A Quality Transformation Success Story from Storage TekAuthor: A. Donald StrattonISBN: 0873892518 / 9780873892513 Year: 1994 Availability: In Stock This American success story is a direct result of quality improvement. The author explains and teaches the ideas and methodologies used in rebuilding StorageTek. The book uses many of the actual flo... |
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Accountability Through Measurement: A Global Healthcare ImperativeAuthor: Vahé A. KazandjianISBN: 0873895673 / 9780873895675 Year: 2003 Availability: Out of Stock Accountability Through Measurement: A Global Healthcare Imperative looks at the need for healthcare organizations to become more accountable for their performance. The book discusses the necessary... |
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Achieving a Safe and Reliable Product : A Guide to Liability PreventionAuthor: E.F. "Bud" GookinsISBN: 0873898419 / 9780873898416 Year: 2012 Availability: Out of Stock This book is designed to be an easily read, high-level guide to inform the executive management and staff support functions of an organization how critical it is to develop a Product Liability Preve... |
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Achieving Customer Experience Excellence through a Quality Management SystemAuthor: Alka Jarvis, Luis Morales, Ulka RanadiveISBN: 0873899350 / 9780873899352 Year: 2016 Availability: Out of Stock We are in what many call “The Age of the Customer.” Customers are empowered more than ever before and demand a high level of customer attention and service. Their increasing expectations... |
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Actionable Performance Measurement : A Key to SuccessAuthor: Marvin T. HowellISBN: 0873896645 / 9780873896641 Year: 2006 Availability: In Stock Measurement is absolutely essential for any organization or company, functional area, department, business unit, project, or individual. Companies must know how their processes are performing, how w... |
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Advanced QFD ApplicationsAuthor: K. C. and Goh, M and Tan, T. N., XieISBN: 087389586X / 9780873895866 Year: 2003 Availability: Out of Stock This book focuses on the collection, interpretation, and analysis of the voice of the customers (VOC) and serves as an excellent reference or textbook for learning how to apply QFD. Following this uni... |
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After the Quality Audit : Closing the Loop on the Audit Process, 2nd EditionAuthor: J.P. Russell and Terry RegelISBN: 0873894863 / 9780873894869 Year: 2000 Availability: Out of Stock Written for those who are charged with fixing what the auditor finds wrong in an organization, this second edition goes beyond the quality audit process to thoroughly examine how to initiate appropr... |
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An Action Guide to Making Quality HappenAuthor: Robert Damelio, William EnglehauptISBN: 0527762911 / 9780527762919 Year: 1995 Availability: Out of Stock An Action Guide to Making Quality Happen provides proven tools and principles for managing the improvement process. The authors chart the three stages very company goes through in a quality journey... |
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An Introduction to Design of Experiments : A Simplified ApproachAuthor: Larry B. BarrentineISBN: 0873894448 / 9780873894449 Year: 1999 Availability: Out of Stock Are you aware of how design of experiments can positively effect your work? Have you been avoiding DOE due to its mathematical structure? Now there is a tool that explains the basics of DOE with lit... |
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An Introduction to Green Process ManagementAuthor: Sam WindsorISBN: 0873897919 / 9780873897914 Year: 2011 Availability: Out of Stock The intent of this book is to give interested parties an overview of green and its impact on business, without spending countless hours researching the subject. It provides information in a manner t... |
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Analysis of Customer Satisfaction DataAuthor: Derek R. Allen and Tanniru R. RaoISBN: 0873894537 / 9780873894531 Year: 2000 Availability: Out of Stock As global competition increases, maintaining customer loyalty is more important than ever. Dissatisfied customers now have many options, with dozens of companies from around the world competing for th... |
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Applied Data Analysis for Process Improvement : A Practical Guide to Six Sigma Black Belt StatisticsAuthor: James L., LamprechtISBN: 0873896483 / 9780873896481 Year: 2005 Availability: Out of Stock With the rise of Six Sigma, the use of statistics to analyze and improve processes has once again regained a prominent place in businesses around the world. An increasing number of employees and man... |
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Applied Statistics for the Six Sigma Green BeltAuthor: Bhisham C. and Walker, Gupta, H. FredISBN: 0873896424 / 9780873896429 Year: 2005 Availability: Out of Stock Applied Statistics for the Six Sigma Green Belt is a desk reference for Six Sigma green belts or beginners who are not familiar with statistics. As Six Sigma team members, green belts will help sele... |
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AS9101D Auditing for Process Performance : Combining Conformance and Effectiveness to Meet Customer SatisfactionAuthor: Chad KymalISBN: 0873898079 / 9780873898072 Year: 2011 Availability: Out of Stock Auditing for effectiveness has always been an expectation of AS9101, but the reality is that most auditors focused in the past on process conformance to clause-based requirements without taking into... |
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Audit Standards : A Comparative AnalysisAuthor: Walter WillbornISBN: 0873892356 / 9780873892353 Year: 1993 Availability: In Stock Revised to include ISO 10011 information, this second edition takes the major existing guidelines and standards and summarizes them to direct and support audit activity. Its viewpoints and decisions... |
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Auditing Beyond Compliance : Using the Portable Universal Quality Lean Audit Model, (With CD-ROM)Author: Janet Bautista SmithISBN: 0873898400 / 9780873898409 Year: 2012 Availability: Out of Stock This publication introduces a portable audit model to facilitate a simple, flexible, and effective audit of single or multiple quality system standards and achieve both compliance and initiation of ... |
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