Author: Marvin T. Howell ISBN: 0873896645 / 9780873896641 Year: 2006 Availability: In Stock
Measurement is absolutely essential for any organization or company, functional area, department, business unit, project, or individual. Companies must know how their processes are performing, how w...
Author: Walter Willborn ISBN: 0873892356 / 9780873892353 Year: 1993 Availability: In Stock
Revised to include ISO 10011 information, this second edition takes the major existing guidelines and standards and summarizes them to direct and support audit activity. Its viewpoints and decisions...
Author: Donald C. Fisher ISBN: 0873897749 / 9780873897747 Year: 2010 Availability: In Stock
Corporate sustainability planning has risen in prominence over the past few years among leading organizations as a tool to achieve strategic dominance within the global marketplace. This manual is d...
Author: Marvin T. Howell ISBN: 0873898729 / 9780873898720 Year: 2014 Availability: In Stock
You may wonder, “Why do we need ISO 50001 EnMS when we have already implemented ISO 14001 Environmental Management (EMS)?” Energy is part of an EMS. Energy is an aspect that is nonrenewa...
Author: D.H. Stamatis ISBN: 0527763357 / 9780527763350 Year: 1998 Availability: In Stock
This book by D.H. Stamatis provides a practical context for implementation of a TE Supplement initiative, including a concise overview of quality systems and an explanation of the linkages to QS-900...
Author: Timothy Braithwaite ISBN: 0873892712 / 9780873892711 Year: 1994 Availability: In Stock
This book presents an application of total quality management (TQM) principles, tools, and techniques to the business of defining, constucting, and delivering automated information systems and servi...
Author: Joseph N. Kelada ISBN: 0873893395 / 9780873893398 Year: 1996 Availability: In Stock
This groundbreaking book unites total quality and reengineering into one integrated management approach to positively impact an organization to survive and compete in the twenty-first century. The a...
Author: Graebig, Klaus ISBN: 0873895282 / 9780873895286 Year: 2002 Availability: In Stock
This book is written by an expert from Germany on ISO 9000 and the changes to the 2000 version of the standard. This compact pocket guide illustrates the differences between ISO 9001:2000 standard c...
Author: Joseph G. Werner ISBN: 0873891937 / 9780873891936 Year: 1993 Availability: In Stock
The Most important challenges companies will face in the coming decade is to gain a complete understanding of their processes. This book outlines a philosophy that recognizes that the total process ...
Author: Adrienne Escoe ISBN: 0873894235 / 9780873894234 Year: 1998 Availability: In Stock
If you've ever felt overwhelmed by mountains of documents, this book can turn your anxiety into action. Organizations that want to be world-class must have trim, current, and accessible documents th...
Author: Michael J., Stahl ISBN: 0631208844 / 9780631208846 Year: 1999 Availability: In Stock
Perspectives in Total Quality studies customer response to corporate change in the quality era. Designed for practitioners, students, and academics, this book focuses on the current issues in total ...
Author: W.F. Drewes ISBN: 087389099X / 9780873890991 Year: 1991 Availability: In Stock
Quality Dynamics for the Service Industry is the ideal guide for every service operations manager, from front-line supervisor to CEO.....For those who suspect that their operation is not at peak per...
Author: Anderson, Gaylord F.; Dell, Larry D.; Wilson, Paul F. ISBN: 0873891635 / 9780873891639 Year: 1993 Availability: In Stock
This book describes the methods and tools used to develop and implement an effective TQM program. It provides a practical explanation of root cause analysis and discusses the proactive use of analys...
Author: Gary E. Anderson I ISBN: 0873892011 / 9780873892018 Year: 1993 Availability: In Stock
The Key to America's success as a global, technological, and economic leader is the strength of its work force. Without the stability and vitality of its work force, can American servive as the worl...
Author: Jack E. Smith, Ronald B. Morgan ISBN: 0873893611 / 9780873893619 Year: 1996 Availability: In Stock
This authoritative, research-based book reveals systematic techniques for recuriting, assessing, selecting, and promoting employees for the new workplace focused on providing quality goods and servi...
Author: Jane E. Henry, Meg Hartzler ISBN: 0873892690 / 9780873892698 Year: 1994 Availability: In Stock
Organizational work teams--like sports teams--require conditioning, motivation, and a cooperative spirit in order to accomplish their goals. Team Fitness provides a healthy dose of training techniqu...
Author: John D. Hromi ISBN: 0873893689 / 9780873893688 Year: 1996 Availability: In Stock
The fifteenth edition of this influential book series is a tribute to the person and works of Dr. Joseph M. Juran. For over three-quarters of a century the quality discipline (which isn’t much...
Author: Madhav N. Sinha ISBN: 0873894561 / 9780873894562 Year: 1999 Availability: In Stock
The International Academy for Quality (IAQ) inaugurated the Best on Quality series in 1988. The latest volume investigates how quality and total quality management (TQM) will further advance in the ...