This book is written as a foundation for understanding the Baldrige Criteria for Performance Excellence.
Following the Criteria, each section includes an introduction to the basics of the Area to Address. This is a common-sense description of what the Criteria in the particular Area to Address is trying to achieve. This explanation focuses on what the Criteria actually means and what some organizations do, not just the questions in the Criteria.
The focus of this book is to help new and experienced users gain a better understanding of the Criteria, the background as well as the meaning.
