This book is geared toward those who want to understand the ISO 9001:2000 standard and emphasize statistical methodology.This guide contains 15 detailed statistical examples related to the ISO 9001:2000 standard. Your understanding of the standard will be balanced with more than a dozen non-statistical examples, including tables, sample forms and questionnaires.
To help you put this statistical information into practice, the author includes a review on how to design questionnaires. Build your knowledge using the review of ISO 9000 quality vocabulary included in this guide. If you are new to ISO 9000 Lamprecht briefly explains the changes from the 1994 to the 2000 version to bring you up to speed and presents a unique perspective and commentary on the changes to the ISO 9001:2000 standard.
Teaching other organizations to implement ISO 9000 is illustrated by case studies and detailed examples throughout the guide. Visual learners will be assisted by graphics relating to the statistical data as well as tables and graphs used throughout the guide. You won’t be overwhelmed with excessive detail as the standard and statistical emphasis is a fast read.
Chapter 1. Introduction
Chapter 2. Executive Overview
Chapter 3. The ANSI/ISO/ASQ Q9001-2000 Standard-General Requirements
Chapter 4. Quality Management System
Chapter 5. Management Responsibility
Chapter 6. Resource Management
Chapter 7. Product Realization
Chapter 8. Measurement, Analysis and Improvement
Chapter 9. Conclusion
Appendix
Endnotes
Suggested Readings for Statistical Analysis
Index
