Tab Article
Preface
Part 1. : Perspective : What Total Quality is and What Changes Must Be Made to Achieve It
Chapter 1. : Restructuring for Total Quality
Chapter 2. : Essential Changes : To Build a Foundation and Fulfill Total Quality Criterion
Chapter 3. : Approach for Effecting Change
Part 2 : Building A Foundation and Installing Total Quality at Corning Glass
Chapter 4. : Tackling Total Quality at Corning Glass Works
Chapter 5. : CEO Leadership : His Vision of the Mission and Objectives
Chapter 6. : The Total Quality System : Five Principles and Ten Actions
Part 3 : Observations, Basic Beliefs, and Process Management at IBM
Chapter 7. : Observations on the Quality Road
Chapter 8. : Total Quality at IBM : The True Productivity Driver
Part 4 : Company – Supplier Relationships with Total Quality : From Protectionism to Partnership
Chapter 9. : Common Approaches for Protectionism that Requires Restructure
Chapter 10. : Approaches for Changing Company-Supplier Attitudes and Relationships
Part 5 : Improving Perspective : By Past Business Leaders and Statesmen Who Employed Capitalism to Create the World’s Best-Known National Economy
Chapter 11. : An Introductory Essay : The Rise of Capitalism : The American Triumph and the Asian Challenge
Chapter 12. : The Passions and the Interests : Political Arguments for Capitalism Before Its Triumph
Chapter 13. : Politics Chapters 8 – 13
Chapter 14. : “The Way to Wealth”
Chapter 15. : “Rugged Individualism”
Chapter 16. : “The Power of Confucian Capitalism”
Chapter 17. : “The Work Ethic and How It Grew”
Chapter 18. : Small is Beautiful, “Buddhist Economics”
Part 6 : The Malcolm Baldrige Program : What It’s About – Where It Fits – and Approaches for Its Use
Appendix A : Foundations and Approaches of Selected Presidents and CEOs Who have Installed Their Individual Versions of Total Quality
Appendix B : Perspective and Guidance from America’s Internationally Recognized Quality Experts
Appendix C : Foundation and Approach in Japan by and Eminent Japanese Professor
Appendix D : The Malcolm Baldrige National Quality Award by the Department of Commerce Director
Index
