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Lean for Service Organizations and Offices: A Holistic Approach for Achieving Operational Excellence

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Title: Lean for Service Organizations and Offices: A Holistic Approach for Achieving Operational Excellence
Author: Debashis, Sarkar
ISBN: 0873897242 / 9780873897242
Format: Soft Cover
Pages: 248
Publisher: ASQ
Year: 2008
Availability: Out of Stock
     
 
  • Description
  • Contents

Service organizations and offices worldwide are beginning to realize that only those companies that are efficient and able to meet the changing needs of customers will survive the fierce competition of the marketplace. Adopting lean puts anyone in a position more likely to build an intimate relationship with customers and build a foundation of operational excellence.
Lean as a philosophy is new to the service companies, and many of them struggle to find the correct approach for its adoption. Many declare early victory after a few successful projects only to realize that the benefits do not sustain over a period of time. This happens because they do not really know what it takes for a holistic lean implementation in a service organization.

Lean has the ability to address a wide range of problems faced by service companies, such as: complexity reduction, sales force productivity enhancement, operations risk control, cost leadership, combining scale with flexibility, service excellence and improving employee morale & involvement. Many of the principles discussed in the book are based on the author’s first-hand experience in lean implementation. Being from a practitioner’s viewpoint, Lean for Service Organizations and Offices is light on theory and heavy on application, exactly what’s needed for a holistic and comprehensive lean transformation.

List of Figures, Tables, and Exhibits
Preface
Note to Readers

Chapter 1 : Introduction
Chapter 2 : Blueprint for Implementation
Chapter 3 : Anchors
Chapter 4 : Lean Breakthroughs

Appendix A : Assessment of the Lean Management System : The DEB-LOREX Index
Appendix B : Template for Management Report After LMS Assessment Based on the DEB-LOREX Model
References
Index

 
 
 
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