Nimble Documentation : The Practical Guide for World-Class Organizations

If you've ever felt overwhelmed by mountains of documents, this book can turn your anxiety into action. Organizations that want to be world-class must have trim, current, and accessible documents that add value and are people-friendly. This innovative book is a practical guide for streamlining, producing, and managing documentation-from ISO 9001-complaint procedures, process maps, and forms to employee handbooks and technical manuals.

In addition to traditional techniques, this useful reference features a wide range of other how-to documentation practices for safety programs, continuous improvement projects, and self-directed work teams. Learn important aspects of documentation from the many real-life examples used throughout the book.

Simple diagrams, metrics, format examples, and graphics illustrate key concepts. Checklists included provided practical road maps to start you on your way.

With this book you can :

• Bring all key documentation elements together in a single, nontechnical, integrated source.
• Learn about zero-based documentation, electronic alternatives, and how to measure your improvement.
• Apply the concpets of nimble documentation to manufacturing or service industries, including public agencies
• Apply a proven litmus test to root out useless documentation.

List of Tables, Figures, and Checklists
Foreword
Preface
Acknowledgments

Part 1 : Need
Chapter 1 : Introduction
Chapter 2 : Zero-Based Documentation

Part 2 : Implementation
Chapter 3 : Hierarchy, Structure, Format, and Style
Chapter 4 : Electronic Alternatives
Chapter 5 : Measured Improvement

Part 3 : Application
Chapter 6 : Quality Initiatives
Chapter 7 : Other Applications
Chapter 8 : Documentation Relatives
Chapter 9 : Documentation Center of Excellence

Part 4 : Information Tools
Appendix A : Performance Criteria for Systems and Procedures Analysts
Appendix B : Performance Criteria for Systems and Procedures Text Processor and Secretarial Staff

Resources
References
Index