Total Record : 10230
ISBN: 0852969341 / 9780852969342
Year: 1998
Availability: Out of Stock print-
Few power systems are isolated from the effects of high voltage DC transmission, and this technology figures prominently in their planning and operation. This new text, written by one of the world's leading authorities on the subject, covers the incorporation of AC DC converters and DC transmission in power system analysis. In addition to conventional power flows, faults and stability, AC DC power system analysis describes the simulation of power system steady-state waveform distortion and transient behaviour. Computer modelling of power electronic devices is given prominence as these programmes are central to power system design. The concepts and methods described in the book are also readily applicable to FACTS (flexible AC transmission systems) technology.
- printmohan- nprint-Few power systems are isolated from the effects of high voltage DC transmission, and this technology figures prominently in their planning and operation. This new text, written by one of the world's leading authorities on the subject, covers the incorporation of AC DC converters and DC transmission in power system analysis. In addition to conventional power flows, faults and stability, AC DC power system analysis describes the simulation of power system steady-state waveform distortion and transient behaviour. Computer modelling of power electronic devices is given prominence as these programmes are central to power system design. The concepts and methods described in the book are also readily applicable to FACTS (flexible AC transmission systems) technology.
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ISBN: 1563273101 / 9781563273100
Year: 2005
Availability: In Stock print-
In Accelerated Product Development: Combining Lean and Six Sigma for Peak Performance, Clifford Fiore provides the blueprint for implementing the key elements for improving the product development process. His innovative and powerful work represents the first book to couple the proven concepts of Lean and Six Sigma with the engineering processes of product development. His results, based on proven strategies and methodologies, enable companies to significantly reduce the time necessary to develop new products, dramatically reduce product cost, and improve product quality.
- printmohan- nprint-In Accelerated Product Development: Combining Lean and Six Sigma for Peak Performance, Clifford Fiore provides the blueprint for implementing the key elements for improving the product development process. His innovative and powerful work represents the first book to couple the proven concepts of Lean and Six Sigma with the engineering processes of product development. His results, based on proven strategies and methodologies, enable companies to significantly reduce the time necessary to develop new products, dramatically reduce product cost, and improve product quality.
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ISBN: 1468603507 / 9781468603507
Year: 2006
Availability: 45-60 days print-
The application of accelerated testing theory is a difficult proposition, yet one that can result in considerable time and cost savings, as well as increasing a product's useful life. In Accelerated Testing: A Practitioner's Guide to Accelerated and Reliability Testing, readers are exposed to the latest, most practical knowledge available in this dynamic and important discipline. Authors Bryan Dodson and Harry Schwab draw on their considerable experience in the field to present comprehensive, insightful views in this book.
Development and quality assurance tests are defined in detail and are presented from a practical viewpoint. Included are testing fundamentals, plans and models, and equipment and methods most commonly used in accelerated testing. Individuals seeking to evaluate and improve the design lives of components and systems will find this book a valuable reference, with special attention being paid to testing in the mobility industries.
The application of accelerated testing theory is a difficult proposition, yet one that can result in considerable time and cost savings, as well as increasing a product's useful life. In Accelerated Testing: A Practitioner's Guide to Accelerated and Reliability Testing, readers are exposed to the latest, most practical knowledge available in this dynamic and important discipline. Authors Bryan Dodson and Harry Schwab draw on their considerable experience in the field to present comprehensive, insightful views in this book.
Development and quality assurance tests are defined in detail and are presented from a practical viewpoint. Included are testing fundamentals, plans and models, and equipment and methods most commonly used in accelerated testing. Individuals seeking to evaluate and improve the design lives of components and systems will find this book a valuable reference, with special attention being paid to testing in the mobility industries.
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ISBN: 1482203839 / 9781482203837
Year: 2014
Availability: 2 to 3 weeks print-
Virginia Mason Medical Center (VMMC) was one of the first health care organizations to implement Lean and its methodologies. Other organizations have followed VMMC’s lead, but this world class organization still leads in the utilization of innovative Lean tools.
Accelerating Health Care Transformation with Lean and Innovation: The Virginia Mason Experience describes how VMMC has systematically integrated innovative structures, methods, and cultural practices into its implementation of Lean. Describing how your organization can create a strategy and build a culture of innovation and learning, it supplies concrete examples that show—not just conceptually, but through VMMC's actual experiences—how Lean and innovation can work hand-in-hand to incrementally improve and radically transform your value streams.
Explaining how to use the voices and experiences of patients and their families to drive improvement and innovation in new directions, the book supplies a clear understanding of how Lean can help you achieve your goals in today’s increasingly demanding marketplace.
Virginia Mason Medical Center (VMMC) was one of the first health care organizations to implement Lean and its methodologies. Other organizations have followed VMMC’s lead, but this world class organization still leads in the utilization of innovative Lean tools.
Accelerating Health Care Transformation with Lean and Innovation: The Virginia Mason Experience describes how VMMC has systematically integrated innovative structures, methods, and cultural practices into its implementation of Lean. Describing how your organization can create a strategy and build a culture of innovation and learning, it supplies concrete examples that show—not just conceptually, but through VMMC's actual experiences—how Lean and innovation can work hand-in-hand to incrementally improve and radically transform your value streams.
Explaining how to use the voices and experiences of patients and their families to drive improvement and innovation in new directions, the book supplies a clear understanding of how Lean can help you achieve your goals in today’s increasingly demanding marketplace.
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ISBN: 1584889527 / 9781584889526
Year: 2009
Availability: Out of Stock print-
State-of-the-Art Coverage of the Most Widely Used Acceptance Sampling Techniques
Cohesively Incorporates Theory and Practice
Reflecting the recent resurgence of interest in this field, Acceptance Sampling in Quality Control, Second Edition presents the state of the art in the methodology of sampling and explores its advantages and limitations. The book also looks at how acceptance control can support applications of statistical process control and help in the evaluation of products.
State-of-the-Art Coverage of the Most Widely Used Acceptance Sampling Techniques
Cohesively Incorporates Theory and Practice
Reflecting the recent resurgence of interest in this field, Acceptance Sampling in Quality Control, Second Edition presents the state of the art in the methodology of sampling and explores its advantages and limitations. The book also looks at how acceptance control can support applications of statistical process control and help in the evaluation of products.
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ISBN: 1138072826 / 9781138072824
Year: 2017
Availability: 2 to 3 weeks print-
Published more than ten years ago, the first edition of Accident/Incident Prevention Techniques provided clear, comprehensive guidance on how to mitigate the cost, in personnel and to the bottom line, of accidents/incidents in the workplace. Significantly revised and updated, this Second Edition takes its place as the A to Z hands-on guide to the responsibilities, principles, tools, and techniques involved in accident investigative planning and preparation.
Written by safety expert Charles D. Reese, the book details tried and true techniques that have been used by the occupational safety and health community for many years. It also presents the best theoretical methods to help those responsible for occupational safety develop the best prevention initiative for them and their workforce. Based on the premise that all businesses and industries must face the reality that occupational accidents and illnesses will transpire and the results of these events will have a negative impact on the company’s bottom line, the book provides practical examples, easy-to-implement processes, numerous illustrations, and usable forms throughout.
See What’s New in the Second Edition
- Topics such as safety culture and behavior-based safety
- Expanded coverage of some topics such as analysis tools and accident investigation
- Updated statistical data, sources, and contacts
- Updated changes in regulations and compliance
- Relevance with current trends and issues in accident prevention
By investigating the various methods and equipment used in system safety applications, the book covers a myriad of accident/incident prevention techniques and supplies the illustrations and tools that allow readers to begin to develop and build a safety and health program in their workplace. The author draws on his more than 30 years of experience to supply a template for the development of an effective safety and health program.
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Published more than ten years ago, the first edition of Accident/Incident Prevention Techniques provided clear, comprehensive guidance on how to mitigate the cost, in personnel and to the bottom line, of accidents/incidents in the workplace. Significantly revised and updated, this Second Edition takes its place as the A to Z hands-on guide to the responsibilities, principles, tools, and techniques involved in accident investigative planning and preparation.
Written by safety expert Charles D. Reese, the book details tried and true techniques that have been used by the occupational safety and health community for many years. It also presents the best theoretical methods to help those responsible for occupational safety develop the best prevention initiative for them and their workforce. Based on the premise that all businesses and industries must face the reality that occupational accidents and illnesses will transpire and the results of these events will have a negative impact on the company’s bottom line, the book provides practical examples, easy-to-implement processes, numerous illustrations, and usable forms throughout.
See What’s New in the Second Edition
- Topics such as safety culture and behavior-based safety
- Expanded coverage of some topics such as analysis tools and accident investigation
- Updated statistical data, sources, and contacts
- Updated changes in regulations and compliance
- Relevance with current trends and issues in accident prevention
By investigating the various methods and equipment used in system safety applications, the book covers a myriad of accident/incident prevention techniques and supplies the illustrations and tools that allow readers to begin to develop and build a safety and health program in their workplace. The author draws on his more than 30 years of experience to supply a template for the development of an effective safety and health program.
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| List Price: £ 79.99 |
| Discount: 10% |
| Offer Price: £ 71.99 |
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ISBN: 0873895673 / 9780873895675
Year: 2003
Availability: Out of Stock print-
Accountability Through Measurement: A Global Healthcare Imperative looks at the need for healthcare organizations to become more accountable for their performance. The book discusses the necessary mindset, structures, tools, and communication modes needed for healthcare to be accountable to itself, as well as to external audiences, about its own performance. At the heart of this is the need for a greater degree of disclosure, which in turn requires rigorous methods of measurement. This book places the requirement of disclosure at the center of the accountability mandate and presents concrete ways in which performance can be measured, analyzed, communicated, and used toward performance improvement. This approach does not place the responsibility of accountability on the providers only but makes it a joint effort between the providers and recipients.
Accountability Through Measurement: A Global Healthcare Imperative looks at the need for healthcare organizations to become more accountable for their performance. The book discusses the necessary mindset, structures, tools, and communication modes needed for healthcare to be accountable to itself, as well as to external audiences, about its own performance. At the heart of this is the need for a greater degree of disclosure, which in turn requires rigorous methods of measurement. This book places the requirement of disclosure at the center of the accountability mandate and presents concrete ways in which performance can be measured, analyzed, communicated, and used toward performance improvement. This approach does not place the responsibility of accountability on the providers only but makes it a joint effort between the providers and recipients.
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ISBN: 1498743331 / 9781498743334
Year: 2016
Availability: In Stock print-
While many health care organizations need to improve health care quality and lower costs, most lack specific strategies and tactics for implementing these changes. Baylor Scott & White Health has established and continues to develop an accountable care organization (ACO) called the Baylor Scott & White Quality Alliance (BSWQA) to improve the quality of care and decrease health care costs through clinical integration.
Accountable : The Baylor Scott & White Quality Alliance Accountable Care Journey tells the story of the BSWQA and its clinical network and payers who are committed to delivering accountable, value-based patient care. It describes the need for ACOs in today's health care environment and details the framework and requirements needed to establish one.
The book provides readers with essential background information about accountable care, including the Triple Aim and population health management. It outlines the infrastructure and governance framework needed to establish a successful ACO and supplies real-world examples from the ACO owned by Baylor Scott & White Health, the largest not-for-profit health care system in Texas.
The book explores the concept of accountability for all stakeholders in today’s complex care systems, as well as the role of personal and organizational accountability in managing patient populations. It also includes detailed outlines to guide you in developing your own accountable care organization—from step-by-step details of legal requirements to an outline of the role of payers in this model.
While many health care organizations need to improve health care quality and lower costs, most lack specific strategies and tactics for implementing these changes. Baylor Scott & White Health has established and continues to develop an accountable care organization (ACO) called the Baylor Scott & White Quality Alliance (BSWQA) to improve the quality of care and decrease health care costs through clinical integration.
Accountable : The Baylor Scott & White Quality Alliance Accountable Care Journey tells the story of the BSWQA and its clinical network and payers who are committed to delivering accountable, value-based patient care. It describes the need for ACOs in today's health care environment and details the framework and requirements needed to establish one.
The book provides readers with essential background information about accountable care, including the Triple Aim and population health management. It outlines the infrastructure and governance framework needed to establish a successful ACO and supplies real-world examples from the ACO owned by Baylor Scott & White Health, the largest not-for-profit health care system in Texas.
The book explores the concept of accountability for all stakeholders in today’s complex care systems, as well as the role of personal and organizational accountability in managing patient populations. It also includes detailed outlines to guide you in developing your own accountable care organization—from step-by-step details of legal requirements to an outline of the role of payers in this model.
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| List Price: £ 32.99 |
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ISBN: 1466581832 / 9781466581838
Year: 2013
Availability: In Stock print-
An accountable care organization (ACO) is a healthcare organization characterized by a payment and care delivery model that seeks to tie provider reimbursements to quality metrics and reductions in the total cost of care for an assigned group of patients. Accountable Care Organizations: Value Metrics and Capital Formation explores the historical background and evolution of the ACO model as the basis for the development of the value metrics and capital formation analyses that are foundational to assessing the current efficacy and capacity for change.
The book examines the four pillars of value in the healthcare industry: regulatory, reimbursement, competition, and technology in addressing the value metrics of ACOs, including requirements for capital formation, financial feasibility, and economic returns. It focuses the discussion of non-monetary value on a review of aspects of population health within the context of such objectives as improved quality outcomes and access to care.
Explains why ACOs might be the cost-containment and quality improvement answer the industry has been looking for
Describes the circumstances and capital structures where ACOs represent a sound investment
Includes a foreword by Peter A. Pavarini, Esq.
The book examines the positive externalities of the ACO model, including results for third parties outside the basic construct of the ACO contracts shared savings payments. It also discusses the potential role and opportunities for consultants in assisting their provider clients in the consideration, development, implementation, and operation of an ACO.
An accountable care organization (ACO) is a healthcare organization characterized by a payment and care delivery model that seeks to tie provider reimbursements to quality metrics and reductions in the total cost of care for an assigned group of patients. Accountable Care Organizations: Value Metrics and Capital Formation explores the historical background and evolution of the ACO model as the basis for the development of the value metrics and capital formation analyses that are foundational to assessing the current efficacy and capacity for change.
The book examines the four pillars of value in the healthcare industry: regulatory, reimbursement, competition, and technology in addressing the value metrics of ACOs, including requirements for capital formation, financial feasibility, and economic returns. It focuses the discussion of non-monetary value on a review of aspects of population health within the context of such objectives as improved quality outcomes and access to care.
Explains why ACOs might be the cost-containment and quality improvement answer the industry has been looking for
Describes the circumstances and capital structures where ACOs represent a sound investment
Includes a foreword by Peter A. Pavarini, Esq.
The book examines the positive externalities of the ACO model, including results for third parties outside the basic construct of the ACO contracts shared savings payments. It also discusses the potential role and opportunities for consultants in assisting their provider clients in the consideration, development, implementation, and operation of an ACO.
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| List Price: £ 79.99 |
| Offer Price: ` 6300 |
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ISBN: 1872853404 / 9781872853406
Year: 1994
Availability: In Stock print- - printmohan- nprint- - printhell ...
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| List Price: £ 29.95 |
| Offer Price: ` 2600 |
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ISBN: 1420088580 / 9781420088588
Year: 2013
Availability: In Stock print-
Despite the obvious need for transparency, a company’s Lean results can continue to hide behind the mask of traditional accounting and dilute the benefits of a Lean implementation. When your organization opts to go Lean, you must empower your accountants with Lean tools that serve the Lean mission.
Accounting in the Lean Enterprise: Providing Simple, Practical, and Decision-Relevant Information explains how to develop the information and financial reports that serve the needs of a Lean-minded business. It presents alternative methods of reporting, and includes a step-by-step guide for transitioning to Lean accounting methods. The book is divided into three parts:
- The Fundamentals of Lean as a Competitive Strategy
- The Nuts and Bolts of Lean Accounting
- Controls and Transition
Walking you through Lean tools, activities, and philosophies, it addresses some of the most often asked questions about Lean implementations. It confronts many of the fears that are the source of accountants’ resistance to change—including inventory management and valuation, GAAP compliance, and loss of control and benchmarks. Each fear is identified and resolved in a "Fear Box" inset, as the related topic is discussed.
Filled with checklists, guidelines, exercises, case studies, real-world examples, and company stories, the book provides you with the tools you will need to provide relevant, timely, and actionable information to the decision makers in your Lean environment.
Despite the obvious need for transparency, a company’s Lean results can continue to hide behind the mask of traditional accounting and dilute the benefits of a Lean implementation. When your organization opts to go Lean, you must empower your accountants with Lean tools that serve the Lean mission.
Accounting in the Lean Enterprise: Providing Simple, Practical, and Decision-Relevant Information explains how to develop the information and financial reports that serve the needs of a Lean-minded business. It presents alternative methods of reporting, and includes a step-by-step guide for transitioning to Lean accounting methods. The book is divided into three parts:
- The Fundamentals of Lean as a Competitive Strategy
- The Nuts and Bolts of Lean Accounting
- Controls and Transition
Walking you through Lean tools, activities, and philosophies, it addresses some of the most often asked questions about Lean implementations. It confronts many of the fears that are the source of accountants’ resistance to change—including inventory management and valuation, GAAP compliance, and loss of control and benchmarks. Each fear is identified and resolved in a "Fear Box" inset, as the related topic is discussed.
Filled with checklists, guidelines, exercises, case studies, real-world examples, and company stories, the book provides you with the tools you will need to provide relevant, timely, and actionable information to the decision makers in your Lean environment.
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| List Price: £ 43.99 |
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ISBN: 0070540489 / 9780070540484
Year: 1998
Availability: Out of Stock print-
How do you make the bestselling computer career guide even better? By adding brand-new data on Year 2000 (Y2K) jobs, plus full updated information on COBOL, Project Manager, AS/400, Quality Control - Testing, Y2K Methodology, C/S Systems, CICS, IDMS, Java, Visual Basic, Delphi, Power Builder, Oracle, MVS, UNIX, RS/6000, Sybase, DB2, and other areas of expertise. Michael Rothstein shows how to ace Y2K interviews (with 300 specific Q&As)...double and even triple you income as a Y2K or general consultant...and emerge as top dog in any computer interview, thanks to strategy tips and 2000 proven Q&As.
How do you make the bestselling computer career guide even better? By adding brand-new data on Year 2000 (Y2K) jobs, plus full updated information on COBOL, Project Manager, AS/400, Quality Control - Testing, Y2K Methodology, C/S Systems, CICS, IDMS, Java, Visual Basic, Delphi, Power Builder, Oracle, MVS, UNIX, RS/6000, Sybase, DB2, and other areas of expertise. Michael Rothstein shows how to ace Y2K interviews (with 300 specific Q&As)...double and even triple you income as a Y2K or general consultant...and emerge as top dog in any computer interview, thanks to strategy tips and 2000 proven Q&As.
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ISBN: 1932159509 / 9781932159509
Year: 2006
Availability: In Stock print-
Achieve PMP Exam Success PMBOK Guide 3rd Edition is the newest edition of the very successful Achieve PMP Exam Success series of PMP exam prep guides and is fully aligned with the PMBOK Guide - 3rd Edition. This easy-to-follow study guide which includes a CD-ROM with nearly 1000 practice exam questions provides the busy project manager or student with a brief, yet comprehensive self-study program for successfully passing the PMP or CAPM exam on the first attempt. Used in conjunction with PMI s Project Management Body of Knowledge (PMBOK ) Guide, it presents all the fundamental knowledge, concepts, exercises and practice exam questions an aspiring project manager will need. Study time is made more efficient by its organization, which closely follows the PMBOK Guide. It even incorporates key topics and concepts from the multiple PMI recommended readings, further reducing study time and eliminating the need for additional resources. It is a M! UST for any aspiring PMP or project personnel.
- printmohan- nprint-Achieve PMP Exam Success PMBOK Guide 3rd Edition is the newest edition of the very successful Achieve PMP Exam Success series of PMP exam prep guides and is fully aligned with the PMBOK Guide - 3rd Edition. This easy-to-follow study guide which includes a CD-ROM with nearly 1000 practice exam questions provides the busy project manager or student with a brief, yet comprehensive self-study program for successfully passing the PMP or CAPM exam on the first attempt. Used in conjunction with PMI s Project Management Body of Knowledge (PMBOK ) Guide, it presents all the fundamental knowledge, concepts, exercises and practice exam questions an aspiring project manager will need. Study time is made more efficient by its organization, which closely follows the PMBOK Guide. It even incorporates key topics and concepts from the multiple PMI recommended readings, further reducing study time and eliminating the need for additional resources. It is a M! UST for any aspiring PMP or project personnel.
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| List Price: $ 69.95 |
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ISBN: 0367494345 / 9780367494346
Year: 2020
Availability: Out of Stock print-
How can we increase the number of exceptional leaders in our organizations? Why is it that, despite having the best minds and hands at work, organizations aren’t seeing a significant increase in their financial numbers? How can the maximum number of people continuously generate fabulous results for themselves and for their organizations? These are some of the most pressing questions currently in organizations and form the basis for Achieving Unstoppable Success in Any Economy. This book presents the seven divine mantras for business leaders, corporate heads, entrepreneurs, and professionals to maximize leadership potential.
With masterful insight and brilliant simplicity, Payal Nanjiani has distilled some of the most powerful leadership and success wisdom available for both professional and personal leadership into seven practical lessons that leaders, managers, and entrepreneurs can immediately apply to send morale and productivity soaring in these challenging and uncertain business times. Known for her coaching and consulting work with many of the world’s leading CEOs and organizations, Payal helps business professionals understand the significance of the I-Power in leadership. It highlights with certainty that for anyone to achieve unstoppable success in their job and business, and for any organization to be successful, it’s the leader who must be unstoppable first.
This book serves as a wake-up call—it’s time individuals and organizations change the way they approach the human side of business, of leadership, and of success. Our society and the world at large cannot continue to withstand the increasing shortage of exceptional leaders and the widening gap between the successful few and the unsuccessful many. The challenge must be addressed in new ways to develop exceptional leaders who can deal with the immense complexities and business challenges of today. This book serves as a guide to an organic growth of people who lead and succeed regardless of the economy.
The book is designed to help you become a highly inner-self-directed individual and take your leadership and business to new levels. It offers seven divine mantras that will enable you and your colleagues to move through hardship and achieve unstoppable success regardless of the economy. You will discover how to strategically direct your inner leader to leverage your potential. Ultimately, this deeply inspiring book reveals a remarkable step-by-step system that will restore trust, commitment, and spirit within your organization while transforming the way you think, act, and behave in the process.
For more than 21 years, Payal Nanjiani has been sharing with Fortune 500 companies and many of the most successful entrepreneurs her success formulas that has made her one of the most sought-after leadership advisors in the world. Now, for the first time, through this book Payal makes her proprietary process available to you, so that you can deliver your best while helping your organization break through to a new level of success regardless of the economy.
How can we increase the number of exceptional leaders in our organizations? Why is it that, despite having the best minds and hands at work, organizations aren’t seeing a significant increase in their financial numbers? How can the maximum number of people continuously generate fabulous results for themselves and for their organizations? These are some of the most pressing questions currently in organizations and form the basis for Achieving Unstoppable Success in Any Economy. This book presents the seven divine mantras for business leaders, corporate heads, entrepreneurs, and professionals to maximize leadership potential.
With masterful insight and brilliant simplicity, Payal Nanjiani has distilled some of the most powerful leadership and success wisdom available for both professional and personal leadership into seven practical lessons that leaders, managers, and entrepreneurs can immediately apply to send morale and productivity soaring in these challenging and uncertain business times. Known for her coaching and consulting work with many of the world’s leading CEOs and organizations, Payal helps business professionals understand the significance of the I-Power in leadership. It highlights with certainty that for anyone to achieve unstoppable success in their job and business, and for any organization to be successful, it’s the leader who must be unstoppable first.
This book serves as a wake-up call—it’s time individuals and organizations change the way they approach the human side of business, of leadership, and of success. Our society and the world at large cannot continue to withstand the increasing shortage of exceptional leaders and the widening gap between the successful few and the unsuccessful many. The challenge must be addressed in new ways to develop exceptional leaders who can deal with the immense complexities and business challenges of today. This book serves as a guide to an organic growth of people who lead and succeed regardless of the economy.
The book is designed to help you become a highly inner-self-directed individual and take your leadership and business to new levels. It offers seven divine mantras that will enable you and your colleagues to move through hardship and achieve unstoppable success regardless of the economy. You will discover how to strategically direct your inner leader to leverage your potential. Ultimately, this deeply inspiring book reveals a remarkable step-by-step system that will restore trust, commitment, and spirit within your organization while transforming the way you think, act, and behave in the process.
For more than 21 years, Payal Nanjiani has been sharing with Fortune 500 companies and many of the most successful entrepreneurs her success formulas that has made her one of the most sought-after leadership advisors in the world. Now, for the first time, through this book Payal makes her proprietary process available to you, so that you can deliver your best while helping your organization break through to a new level of success regardless of the economy.
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ISBN: 0527762490 / 9780527762490
Year: 1995
Availability: In Stock print-
Achieving a Leadership Role for Training explains how training can stay competitive by applying the same quality standards, criteria, and principles that other organizations must now apply to stay in business. In fact, the authors argue, training must consider itself as a business.
Their prescription encompasses the use of two proven and pervasive quality guideposts: the Malcolm Baldrige National Quality Award criteria and the ISO 9000 standards. The Baldrige criteria provide a comprehensive framework to deploy quality principles, and ISO Comprises standards for the reliability with which an organization must meet customer expectations. Achieving a Leadership Role for Training also explores the benefits of training certification, outlining the International Board of Standards for Tranining Performance, and Instruction (ibstpi) certification standards, which incorporate Baldrige and ISO Concepts.
The Baldrige criteria and ISO standards elevate the role of training in the organization. Baldrige indicates that training is a critical element in any ongoing quality improvement initiative, and ISO insists on documented evidence that all staff are adequately training to do their jobs.
Achieving a Leadership Role for Training explains how training can stay competitive by applying the same quality standards, criteria, and principles that other organizations must now apply to stay in business. In fact, the authors argue, training must consider itself as a business.
Their prescription encompasses the use of two proven and pervasive quality guideposts: the Malcolm Baldrige National Quality Award criteria and the ISO 9000 standards. The Baldrige criteria provide a comprehensive framework to deploy quality principles, and ISO Comprises standards for the reliability with which an organization must meet customer expectations. Achieving a Leadership Role for Training also explores the benefits of training certification, outlining the International Board of Standards for Tranining Performance, and Instruction (ibstpi) certification standards, which incorporate Baldrige and ISO Concepts.
The Baldrige criteria and ISO standards elevate the role of training in the organization. Baldrige indicates that training is a critical element in any ongoing quality improvement initiative, and ISO insists on documented evidence that all staff are adequately training to do their jobs.
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| List Price: $ 32 |
| Offer Price: ` 1700 |
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ISBN: 0873898419 / 9780873898416
Year: 2012
Availability: Out of Stock print-
This book is designed to be an easily read, high-level guide to inform the executive management and staff support functions of an organization how critical it is to develop a Product Liability Prevention System and the steps needed to establish an effective Product Safety Plan. It was created to inspire the reader to be aware that the product safety criteria must be a subset of the organization’s structure and built into the operation’s strategic plan.
Internationally known quality consultant and lecturer Bud Gookins walks the reader though a series of product systems and design concepts that will enable the manufacturer and service organizations to establish a product safety and product liability prevention process that can be integrated into an existing structure. It discusses the key elements of a sound operational process, quality assurance, and reliability system approach to product safety. It will address product liability prevention initiatives, the salient points involved in justifying a product recall, and how to navigate though the recall of a defective product that reaches the field.
This book is designed to be an easily read, high-level guide to inform the executive management and staff support functions of an organization how critical it is to develop a Product Liability Prevention System and the steps needed to establish an effective Product Safety Plan. It was created to inspire the reader to be aware that the product safety criteria must be a subset of the organization’s structure and built into the operation’s strategic plan.
Internationally known quality consultant and lecturer Bud Gookins walks the reader though a series of product systems and design concepts that will enable the manufacturer and service organizations to establish a product safety and product liability prevention process that can be integrated into an existing structure. It discusses the key elements of a sound operational process, quality assurance, and reliability system approach to product safety. It will address product liability prevention initiatives, the salient points involved in justifying a product recall, and how to navigate though the recall of a defective product that reaches the field.
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ISBN: 0873899350 / 9780873899352
Year: 2016
Availability: Out of Stock print-
We are in what many call “The Age of the Customer.” Customers are empowered more than ever before and demand a high level of customer attention and service. Their increasing expectations and demands worldwide have forced organizations to transform themselves and prepare for the customer experience (CX) battlefield.
This landmark book addresses:
- What customer experience really means
- Why it matters
- Whether it has any substantial business impact
- What your organization can do to deliver and sustain your CX efforts, and
- How we got to this particular point in CX history
This book is the result of exhaustive research conducted to incorporate various components that affect customer experience. Based on the research results, the authors make a case for seeing CX and associated transformations as the next natural evolution of the quality management system (QMS) already in place in most companies. Using an existing QMS as the foundation for CX not only creates a more sustainable platform, but it allows for a faster and more cost effective way to enable an organization to attain world-class CX.
- printmohan- nprint-
We are in what many call “The Age of the Customer.” Customers are empowered more than ever before and demand a high level of customer attention and service. Their increasing expectations and demands worldwide have forced organizations to transform themselves and prepare for the customer experience (CX) battlefield.
This landmark book addresses:
- What customer experience really means
- Why it matters
- Whether it has any substantial business impact
- What your organization can do to deliver and sustain your CX efforts, and
- How we got to this particular point in CX history
This book is the result of exhaustive research conducted to incorporate various components that affect customer experience. Based on the research results, the authors make a case for seeing CX and associated transformations as the next natural evolution of the quality management system (QMS) already in place in most companies. Using an existing QMS as the foundation for CX not only creates a more sustainable platform, but it allows for a faster and more cost effective way to enable an organization to attain world-class CX.
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ISBN: 113835919X / 9781138359192
Year: 2021
Availability: 2 to 3 weeks print-
Although world-class firms like GE and Motorola have relied on Six Sigma to build their performance cultures, these processes are all too often left out of human resources (HR) functions. This lack of Six Sigma principles is even more surprising because preventing errors and improving productivity are so critical to the people management processes of hiring, retention, appraisal, and development.
From the history and evolution of the Total Quality movement to initiatives for introducing a Six Sigma continuous process improvement strategy in your HR department, Achieving HR Excellence through Six Sigma, Second Edition introduces a new way to envision your role within the organization. It explains how this powerful methodology works and supplies a roadmap to help you find and eliminate waste in your HR processes.
Describing exactly what HR excellence means, the book outlines dozens of proven approaches as well as a hierarchy of the exact steps required to achieve it. It illustrates the Six Sigma methodology from the creation of a project to its successful completion. At each stage, it describes the specific tools currently available and provides examples of organizations that have used Six Sigma within HR to improve their organizations.
The text presents proven approaches that can help you solve and even eliminate people management problems altogether. Filled with real-world examples, it demonstrates how to implement Six Sigma into the transformational side of your organization. It also includes a listing of additional resources to help you along your Six Sigma journey.
Explaining how to build a new business model for your HR organization, the book supplies the new perspective and broad view you will need to discover and recommend game-changing alternatives to traditional HR approaches in your organization.
The first edition of this book was one of the first to demonstrate how HR professionals could enhance their careers by learning the language of business — it introduced the evolution of change management and the change management toolbox in a fashion that could easily be implemented in organizations.
This new edition updates the first with added information on some of the early history and introduces new case study tools resulting from the author’s continuing work with organizations and in academic environments.
Although world-class firms like GE and Motorola have relied on Six Sigma to build their performance cultures, these processes are all too often left out of human resources (HR) functions. This lack of Six Sigma principles is even more surprising because preventing errors and improving productivity are so critical to the people management processes of hiring, retention, appraisal, and development.
From the history and evolution of the Total Quality movement to initiatives for introducing a Six Sigma continuous process improvement strategy in your HR department, Achieving HR Excellence through Six Sigma, Second Edition introduces a new way to envision your role within the organization. It explains how this powerful methodology works and supplies a roadmap to help you find and eliminate waste in your HR processes.
Describing exactly what HR excellence means, the book outlines dozens of proven approaches as well as a hierarchy of the exact steps required to achieve it. It illustrates the Six Sigma methodology from the creation of a project to its successful completion. At each stage, it describes the specific tools currently available and provides examples of organizations that have used Six Sigma within HR to improve their organizations.
The text presents proven approaches that can help you solve and even eliminate people management problems altogether. Filled with real-world examples, it demonstrates how to implement Six Sigma into the transformational side of your organization. It also includes a listing of additional resources to help you along your Six Sigma journey.
Explaining how to build a new business model for your HR organization, the book supplies the new perspective and broad view you will need to discover and recommend game-changing alternatives to traditional HR approaches in your organization.
The first edition of this book was one of the first to demonstrate how HR professionals could enhance their careers by learning the language of business — it introduced the evolution of change management and the change management toolbox in a fashion that could easily be implemented in organizations.
This new edition updates the first with added information on some of the early history and introduces new case study tools resulting from the author’s continuing work with organizations and in academic environments.
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ISBN: 1556482302 / 9781556482304
Year: 1998
Availability: In Stock print-
A comprehensive array of detailed, useful starategies to improve customer service are presented in this easy-to-use manual. Health care administrators, managers, and supervisors in any provider organization, regardless of size, will benefit from core service strategies like :-
- establishing high standards of customer service
- helping staff hear the voice of the customer
- hiring customer service pros
- helping staff cope better in a stressful environment
- reducing anxiety to increase satisfaction
A comprehensive array of detailed, useful starategies to improve customer service are presented in this easy-to-use manual. Health care administrators, managers, and supervisors in any provider organization, regardless of size, will benefit from core service strategies like :-
- establishing high standards of customer service
- helping staff hear the voice of the customer
- hiring customer service pros
- helping staff cope better in a stressful environment
- reducing anxiety to increase satisfaction
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| List Price: $ 45 |
| Offer Price: ` 2400 |
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ISBN: 146650174X / 9781466501744
Year: 2013
Availability: In Stock print-
Taking a holistic approach, this book examines changeover/SMED (single minute exchange of die), the conversion of a manufacturing process/machine from running the current product to running the next product. It addresses both the machinery issues and the operational issues, such as costs, waiting times, material movement, documentation, training, and product/component design. Focusing on the operational aspects, it offers readers opportunities for reducing changeover time and cost. The book contains proven methods and practical examples from a variety of industries.
- printmohan- nprint-Taking a holistic approach, this book examines changeover/SMED (single minute exchange of die), the conversion of a manufacturing process/machine from running the current product to running the next product. It addresses both the machinery issues and the operational issues, such as costs, waiting times, material movement, documentation, training, and product/component design. Focusing on the operational aspects, it offers readers opportunities for reducing changeover time and cost. The book contains proven methods and practical examples from a variety of industries.
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| List Price: £ 37.99 |
| Offer Price: ` 2800 |
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ISBN: 1466583088 / 9781466583085
Year: 2013
Availability: 2 to 3 weeks print-
Written by internationally acknowledged experts in the customer and patient experience movement, Achieving Patient (aka Customer) Experience Excellence: Lessons From a Successful Cultural Transformation in a Hospital clearly outlines the principles and development phases of a great customer experience transformation. Using an engaging story, it allows readers to follow the journey of Community General, a healthcare organization that went from struggling to being nationally recognized for its performance and customer satisfaction success.
Demonstrating how Community General was able to achieve its cultural transformation, the book presents valuable lessons learned that can be applied across a range of industries, including healthcare, telecom, and financial services. Each chapter begins with a case study that describes the experiences of the authors—the director of customer experience design, the director of imaging services, a consultant, and a business psychologist—allowing readers to learn from their success and struggles.
Each chapter also includes a management learning section that provides practical advice and helpful tips for healthcare managers on their journey towards achieving excellence in the patient experience. Representing decades of battle-tested experience, this book will not only help you understand the components required to build a customer-centric culture, but will also provide the mindset you will need to strike the ideal balance between patient (aka customer) satisfaction and business benefit.
Written by internationally acknowledged experts in the customer and patient experience movement, Achieving Patient (aka Customer) Experience Excellence: Lessons From a Successful Cultural Transformation in a Hospital clearly outlines the principles and development phases of a great customer experience transformation. Using an engaging story, it allows readers to follow the journey of Community General, a healthcare organization that went from struggling to being nationally recognized for its performance and customer satisfaction success.
Demonstrating how Community General was able to achieve its cultural transformation, the book presents valuable lessons learned that can be applied across a range of industries, including healthcare, telecom, and financial services. Each chapter begins with a case study that describes the experiences of the authors—the director of customer experience design, the director of imaging services, a consultant, and a business psychologist—allowing readers to learn from their success and struggles.
Each chapter also includes a management learning section that provides practical advice and helpful tips for healthcare managers on their journey towards achieving excellence in the patient experience. Representing decades of battle-tested experience, this book will not only help you understand the components required to build a customer-centric culture, but will also provide the mindset you will need to strike the ideal balance between patient (aka customer) satisfaction and business benefit.
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| List Price: £ 35.99 |
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ISBN: 1932159037 / 9781932159035
Year: 2003
Availability: In Stock print-
Corporate location is no longer a constraint when pursuing business opportunities in support of strategic goals. This book presents success factors for a virtual project team and illustrates an approach for assessing the performance of the team. It contains evaluation tools for team members, describing how best to manage and motivate different people on virtual team assignments to achieve optimal results.
- printmohan- nprint-Corporate location is no longer a constraint when pursuing business opportunities in support of strategic goals. This book presents success factors for a virtual project team and illustrates an approach for assessing the performance of the team. It contains evaluation tools for team members, describing how best to manage and motivate different people on virtual team assignments to achieve optimal results.
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| List Price: $ 49.95 |
| Offer Price: $ 25 |
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ISBN: 072773184X / 9780727731845
Year: 2003
Availability: Out of Stock print-
A company’s ability to quickly adapt to the changing demands and requirements of its customers has become an essential requirement for it’s long-term survival. Managers must not limit their thinking to ‘just’ the product or project’s value but more importantly what will make customers prefer their offerings to those presented by rivals. It’s about a ‘Result Focus’ aimed not simply at what is made and how much it will cost to manufacture but how it will be useful to those who buy it: it’s about exceeding the customer’s experience and so beating the competition.
This significant new book explains how rational thinking is key to leadership and competitive advantage. The author’s combine the theories of value engineering and knowledge management with leadership techniques to provide a methodology that will help you develop the technological advantages that will deliver desired results.
Achieving results: How to Create Value is not another book of tools and techniques for value engineering. Many such books already exist. Unfortunately, few of them explain the theories underlying the practice that they preach. Readers are expected to enter into a blind faith that accepts the ‘magic’ of value engineering without question or even evidence or understanding.
Achieving results: How to Create Value is a book that puts the value of science back into value engineering. It moves value engineering from being a low-tech art to a hi-tech methodology capable of being used by the likes of the Drug Discovery processes, NASA’s Mars mission and in charity work. The authors focus on the underlying theories that link leadership, value engineering and technology management. It argues that the practice of value engineering has hardly moved forward in the last 30 years because the underlying theories upon which practice is based have rarely been critically examined or explained and that the subjective models upon which practice is based have been promoted at the expense of objective models – this is what the authors seek to overthrow.
Achieving results: how to create value provides a new foundation for value engineering, and will help its many advocates to see it as a method that enables the improvement of artificial constructs, from artefacts to organizations. It will help you to become a leader and a value technologist who thinks not just of product or project value but also of how this value will bring improvement to your customers and shareholders.
A company’s ability to quickly adapt to the changing demands and requirements of its customers has become an essential requirement for it’s long-term survival. Managers must not limit their thinking to ‘just’ the product or project’s value but more importantly what will make customers prefer their offerings to those presented by rivals. It’s about a ‘Result Focus’ aimed not simply at what is made and how much it will cost to manufacture but how it will be useful to those who buy it: it’s about exceeding the customer’s experience and so beating the competition.
This significant new book explains how rational thinking is key to leadership and competitive advantage. The author’s combine the theories of value engineering and knowledge management with leadership techniques to provide a methodology that will help you develop the technological advantages that will deliver desired results.
Achieving results: How to Create Value is not another book of tools and techniques for value engineering. Many such books already exist. Unfortunately, few of them explain the theories underlying the practice that they preach. Readers are expected to enter into a blind faith that accepts the ‘magic’ of value engineering without question or even evidence or understanding.
Achieving results: How to Create Value is a book that puts the value of science back into value engineering. It moves value engineering from being a low-tech art to a hi-tech methodology capable of being used by the likes of the Drug Discovery processes, NASA’s Mars mission and in charity work. The authors focus on the underlying theories that link leadership, value engineering and technology management. It argues that the practice of value engineering has hardly moved forward in the last 30 years because the underlying theories upon which practice is based have rarely been critically examined or explained and that the subjective models upon which practice is based have been promoted at the expense of objective models – this is what the authors seek to overthrow.
Achieving results: how to create value provides a new foundation for value engineering, and will help its many advocates to see it as a method that enables the improvement of artificial constructs, from artefacts to organizations. It will help you to become a leader and a value technologist who thinks not just of product or project value but also of how this value will bring improvement to your customers and shareholders.
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| List Price: £ 57 |
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ISBN: 1498732399 / 9781498732390
Year: 2016
Availability: In Stock print-
A recent article published in the Journal of Patient Safety estimated that more than 400,000 lives are lost each year due to preventable patient events in American hospitals. Preventable patient safety events are the third leading cause of death in the United States. While most health care organizations know they need to improve patient safety, most lack an understanding of the steps required to develop and implement an effective patient safety program.
Baylor Scott & White Health has successfully created a strong culture of patient safety. In 2013, Baylor Health Care System published the book Achieving STEEEP Health Care, which describes its quality improvement journey via the STEEEP framework of delivering care that is Safe, Timely, Effective, Efficient, Equitable, and Patient-centered.
This book provides a detailed overview of the Baylor Scott & White Health approach to the delivery of safe care, the leading aim of the STEEEP quality and patient safety framework. It presents real-life examples, practical approaches, and tools for improving patient safety.
The book is structured around some of the key components of patient safety such as the importance of strategic efforts in categories of culture, processes, and technology. Maintaining a focus on human factors in patient safety and health care, the book explains the need for advanced analytics along with long-term learning and corporate resources.
This book describes how to develop appropriate goals, formulate strategies to meet those goals, and implement techniques to improve patient safety based on the experience of Baylor Scott & White Health.
A recent article published in the Journal of Patient Safety estimated that more than 400,000 lives are lost each year due to preventable patient events in American hospitals. Preventable patient safety events are the third leading cause of death in the United States. While most health care organizations know they need to improve patient safety, most lack an understanding of the steps required to develop and implement an effective patient safety program.
Baylor Scott & White Health has successfully created a strong culture of patient safety. In 2013, Baylor Health Care System published the book Achieving STEEEP Health Care, which describes its quality improvement journey via the STEEEP framework of delivering care that is Safe, Timely, Effective, Efficient, Equitable, and Patient-centered.
This book provides a detailed overview of the Baylor Scott & White Health approach to the delivery of safe care, the leading aim of the STEEEP quality and patient safety framework. It presents real-life examples, practical approaches, and tools for improving patient safety.
The book is structured around some of the key components of patient safety such as the importance of strategic efforts in categories of culture, processes, and technology. Maintaining a focus on human factors in patient safety and health care, the book explains the need for advanced analytics along with long-term learning and corporate resources.
This book describes how to develop appropriate goals, formulate strategies to meet those goals, and implement techniques to improve patient safety based on the experience of Baylor Scott & White Health.
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| List Price: £ 32.99 |
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ISBN: 0415450829 / 9780415450829
Year: 2008
Availability: Out of Stock print-
The Acoustic Emission (AE) technique uses ad hoc transducers to detect AE events caused by crack growth in structures under external loading. This technique is similar to the one employed in earthquake control, where seismic waves reach the monitoring stations placed on the surface of the Earth. And although they take place on different scales, these two phenomena – damage in structural materials and earthquakes in geophysics – are very similar. In both cases a release of elastic energy from sources located inside a medium occurs.
Both earthquakes and AE signals can be seen as critical phenomena and follow the Guttenberg-Richter frequency-magnitude relationship under a wide variety of conditions. The number of earthquakes and AE signals scale as a power-law of the area of the rupture zone, where fractal scaling is proposed for the spatial and temporal distributions of earthquakes and AEs. In addition, earthquakes can be taken as an example of the notion of self-organized criticality, since this idea describes the spontaneous organization of the dynamics of a system towards a very particular state, analogous to the critical point found in equilibrium phase transitions. It is also pointed out that brittle failure phenomena, as identified through AE monitoring in concrete, masonry and rocks, can be considered as critical phenomena.
This volume includes contributions from internationally recognized experts in the areas of seismicity and acoustic emission, presented at the Post-Conference Workshop on “Acoustic Emission and Critical Phenomena: From Structural Mechanics to Geophysics” (Catania, Italy, 22 June 2007) during the 6th International Conference on Fracture Mechanics of Concrete and Concrete Structures (FraMCoS-6). Acoustic Emission and Critical Phenomena: From Structural Mechanics to Geophysics is divided into two parts: Acoustic Emission and Critical Structural States (Part 1), and Seismic Mechanics and Critical Behaviours (Part 2). The book brings together the state-of-the-art in areas ranging from the mechanics of materials to geophysics, and outlines the potential of the AE technique in terms of practical applications (non-destructive testing and failure evaluation) and theoretical developments (critical phenomena in complex systems). The book will proof to be invaluable to civil and geotechnical engineers, and to researchers working in the areas of mechanics of materials, geophysics, and nondestructive measurements and testing.
The Acoustic Emission (AE) technique uses ad hoc transducers to detect AE events caused by crack growth in structures under external loading. This technique is similar to the one employed in earthquake control, where seismic waves reach the monitoring stations placed on the surface of the Earth. And although they take place on different scales, these two phenomena – damage in structural materials and earthquakes in geophysics – are very similar. In both cases a release of elastic energy from sources located inside a medium occurs.
Both earthquakes and AE signals can be seen as critical phenomena and follow the Guttenberg-Richter frequency-magnitude relationship under a wide variety of conditions. The number of earthquakes and AE signals scale as a power-law of the area of the rupture zone, where fractal scaling is proposed for the spatial and temporal distributions of earthquakes and AEs. In addition, earthquakes can be taken as an example of the notion of self-organized criticality, since this idea describes the spontaneous organization of the dynamics of a system towards a very particular state, analogous to the critical point found in equilibrium phase transitions. It is also pointed out that brittle failure phenomena, as identified through AE monitoring in concrete, masonry and rocks, can be considered as critical phenomena.
This volume includes contributions from internationally recognized experts in the areas of seismicity and acoustic emission, presented at the Post-Conference Workshop on “Acoustic Emission and Critical Phenomena: From Structural Mechanics to Geophysics” (Catania, Italy, 22 June 2007) during the 6th International Conference on Fracture Mechanics of Concrete and Concrete Structures (FraMCoS-6). Acoustic Emission and Critical Phenomena: From Structural Mechanics to Geophysics is divided into two parts: Acoustic Emission and Critical Structural States (Part 1), and Seismic Mechanics and Critical Behaviours (Part 2). The book brings together the state-of-the-art in areas ranging from the mechanics of materials to geophysics, and outlines the potential of the AE technique in terms of practical applications (non-destructive testing and failure evaluation) and theoretical developments (critical phenomena in complex systems). The book will proof to be invaluable to civil and geotechnical engineers, and to researchers working in the areas of mechanics of materials, geophysics, and nondestructive measurements and testing.
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| List Price: £ 140 |
| Discount: 10% |
| Offer Price: £ 126 |
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