Quality Problem Solving : Conformance, Performance, Efficiency, Product Design, Process Design

A terrific reference for all industries, this book offers state-of-the-art problem-solving insights and advice for anyone trying to solve complex, real world problems. This in-depth and extremely comprehensive reference uses numerous case studies and examples to illustrate key concepts so you can easily understand various kinds of problems and discover their solutions.

• Covers problem solving fundamentals-congintive, functionalist, and problem-driven approaches.
• Addresses important functional demands-problem identification, problem definition, diagnosis, and alternative generation-posed by quality problems.
• Identifies five types of quality problems, offering practical, experience-based problem-solving advice for each.
• Discusses important problem solving techniques, their uses, and limitations.

Preface

Part I : How to Use This Book
Chapter 1 : Problem Solving and Quality Management
Chapter 2 : Problem-Solving Fundamentals

Part II : Problem-Solving Functions
Chapter 3 : Problem Identification
Chapter 4 : Problem Definition
Chapter 5 : Diagnosis
Chapter 6 : Alternative Generation and Evaluation

Part III : Quality Problems
Chapter 7 : Conformance Problems
Chapter 8 : Unstructured Performance Problems
Chapter 9 : Efficiency Problems
Chapter 10 : Product Design Problems
Chapter 11 : Process Design Problems
Chapter 12 : Looking Back, Looking Ahead

Appendix A
Index