The Best on Quality : Targets,Improvements,Systems, IAQ Book Series Vol. 10

The International Academy for Quality (IAQ) inaugurated the Best on Quality series in 1988. The latest volume investigates how quality and total quality management (TQM) will further advance in the new and fast changing world of the new millennium with particular attention to the emerging e-business sector and university education programs. Filled with timely examples and case studies from CEO's of the most successful organizations from around the world, the book's minimal use of jargon and acronyms helps make it an excellent desk reference and training guide.

Among the world renowned contributors to this volume include: Armand V. Feigenbaum, Timothy Weddle, Peter Whalley, William Golomski, Norman Burgess, Alain-Michel Chauvel, Juhani Anttila, Yoshio Kondo, John D. Hromi, Enrique Sierra, Tito Conti, and Madhav. N. Sinha.

Preface
About the Editor
Acknowledgements
Executive Summaries

SECTION I : Exploring Models and Systems of Total Quality
Chapter 1 : The Development of a Generic Quality Management System
Chapter 2 : Quality Systems in Higher Educational Institutions
Chapter 3 : A TQM Model for Value-Based Customer-Supplier Relationships
Chapter 4 : Integration:The Key Word for Quality-Based Organizational Transformation
Chapter 5 : Quality Certification Scheme for Integrated Safety Management Systems in Shipping Industries
Chapter 6 : Insights on Quality Process from the Perspective of Sociology
Chapter 7 : TQM as Winning Strategy in Public Sectors

SECTION II: Tools,Techniques,Technology,and TQM
Chapter 8 : Transferring Quality Using Technology
Chapter 9 : A Quality Management Assessment Grid
Chapter 10 : New Quality Cost Model Used as a Management Tool
Chapter 11 : Statistical Tools and Techniques:Development of a Framework for Quality Improvement Strategies
Chapter 12 : Tools and Techniques an Examination of their Use

SECTION III: ISO 9000 and Total Quality
Chapter 13 : ISO 9000 and Total Quality
Chapter 14 : Effective Use of ISO 9000 in Quality Management
Chapter 15 : Quality System:The Evolution from ISO 9000 to TQM

SECTION IV : Quality’s Worldwide Trends and Projections
Chapter 16 : Some Experiences of Implementing TQM in Higher Education in Denmark
Chapter 17 : Managing the Quality Management Training: An Overview of European Experience
Chapter 18 : Case Studies of Quality Engineering Applications in India
Chapter 19 : TQM in the Twenty-First Century: The Japanese Approach
Chapter 20 : Quality in Developing Countries
Chapter 21 : Stages of Quality Practice in Developing Countries of the Asia Pacific Region
Chapter 22 : New Roles of a Manager in the Twenty-First Century

About the Contributors
Table of Contents of The Best on Quality, Volume 1 to 9
Index