This handbook is designed as a reference for ASQ’s Certified Quality Process Analyst Body of Knowledge (BoK), providing the basic information needed to prepare for the CQPA examination. It has been revised and expanded to match the 2013 BoK exactly.
The book and certification are aimed at the paraprofessional who, in support of and under the direction of quality engineers or supervisors, analyzes and solves quality problems and is involved in quality improvement projects. This book is perfect for both recent graduates and those with work experience who want to expand their knowledge of quality tools and processes
There are five main sections in the CQPA Body of Knowledge, further subdivided into related subsections. These sections are:
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Quality Concepts and Tools
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Problem Solving and Improvement
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Data Analysis
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Customer–Supplier Relations
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Corrective and Preventive Action (CAPA)
The relevant portion of the CQPA Body of Knowledge is excerpted at the beginning of each Body of Knowledge section in the text as a guide for the reader.
List of Figures and Tables
Acknowledgments
Introduction
Part I : Quality Basics
Chapter 1 : A. Quality Concepts
Chapter 2 : B. Quality Audits
Chapter 3 : C. Quality Tools
Chapter 4 : D. Team Dynamics
Chapter 5 : E. Professional Conduct and Ethics
Part II : Problem Solving and Improvement
Chapter 6 : A. Continuous Improvement Models
Chapter 7 : B. Process Improvement Techniques
Chapter 8 : C. Project and Quality Management Tools
Chapter 9 : D. Taguchi Loss Function
Part III : Data Analysis
Chapter 10 : A. Terms and Definitions
Chapter 11 : B. Data Types and Data Collection Methods
Chapter 12 : C. Sampling
Chapter 13 : D. Measurement System Analysis (MSA)
Chapter 14 : E. Statistical Process Control (SPC)
Chapter 15 : F. Advanced Statistical Analysis
Part IV : Customer-Supplier Relations
Chapter 16 : A. Internal and External Customers and Suppliers
Chapter 17 : B. Customer Satisfaction Methods
Chapter 18 : C. Product and Process Approval Systems
Chapter 19 : D. Supplier Management
Chapter 20 : E. Material Identification, Status, and Traceability
Part V : Corrective and Preventive Action (CAPA)
Chapter 21 : A. Corrective Action
Chapter 22 : B. Preventive Action
Chapter 23 : Conclusion
Part VI : Appendices
Appendix A : Body of Knowledge for the ASQ Certified Quality Process Analyst (CQPA) - 2013
Appendix B : Areas under Standard Normal Curve
Appendix C : Control Limit Formulas
Appendix D : Factors for Control Charts
Endnotes
Glossary
References
