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The Path to Profitable Measures : 10 Steps to Feedback That Fuels Performance

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Title: The Path to Profitable Measures : 10 Steps to Feedback That Fuels Performance
Author: Mark W., Morgan
ISBN: 0873896491 / 9780873896498
Format: Soft Cover
Pages: 130
Publisher: ASQ
Year: 2005
Availability: Out of Stock
     
 
  • Description
  • Contents

Most managers suffer from data glut – and information famine. The constant stream of reports, emails, phone calls, and meetings usually fails to provide the feedback busy people need to make rapid and meaningful decisions. Most managers would love to cut through the clutter and see true results. However, they are usually victims of information systems that have evolved over time without careful thought. The result is floods of reports and reviews – with only trickles of meaningful information and useful feedback.

The Path to Profitable Measures teaches 10 simple steps to turn your information flood into meaningful feedback for you and your work team.

List of Figures
Introductions

Step 1 : Assess Your Measures
Step 2 : Identify Long- Term Outcomes
Step 3 : Develop Your Goals
Step 4 : Define Your Financial Indicators
Step 5 : Define Your Customer Indicators
Step 6 : Define Your Operations Indicators
Step 7 : Define Your Employee Indicators
Step 8 : Mature Your Measures
Step 9 : Set Inspiring Targets
Step 10 : Boost Results

Epilogue
Appendix
Endnotes
Suggested Readings
About The Author
Index

 
 
 
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