Title: The Process-Focused Organization: A Transition Strategy for Success, (With CD-ROM) Author: Gardner, Robert A. ISBN: 0873896270 / 9780873896276 Format: Soft Cover Pages: 240 Publisher: ASQ Year: 2004 Availability: Out of Stock
Description
Contents
Process-focused organizations (PFOs) design and manage end-to-end processes rather than tasks, measure process results rather than department efficiencies, and think in terms of the customer and related goals rather than functional goals.
The Process-Focused Organization introduces an approach for transitioning a functionally managed organization to a PFO. The approach is designed to establish the operation structures necessary to manage and continuously improve cross-functional business processes, key business drives, strategies, and goals. The book provides even those new to management theories with an understanding of process management, balanced scorecard, and ABC principles. Senior and mid-level managers involved with organizational change or performance improvement initiatives will also find this book valuable in that it conveys very relevant and current issues related to traditional organizations built on functional lines.
Preface
Acknowledgments
Part I Perspectives on Performance Chapter 1. : The Performance Challenge Chapter 2. : Evolving The Process Paradigm Chapter 3. : Clarifying Process Chapter 4. : Connecting Process and Organization
Part II Becoming a Process Organization Chapter 5. : Introducing an Operational Model for The PFO Chapter 6. : Introducing The Process Improvement Road Map
Part III A Transformation Strategy Chapter 7. : Phase 1, Assessment and Planning Chapter 8. : Phase 2, Initiate Program Management Chapter 9. : Phase 3, Baseline Processes Chapter 10. : Phase 4, Improve Processes Chapter 11. : Phase 5, Standardize Processes Chapter 12. : Phase 6, Institute Process Management Chapter 13. : Phase 7, Manage Processes Chapter 14. : Phase 8, Optimize Processes Chapter 15. : Phase 9, Manage Program Chapter 16. : Closing