This glossary includes a myriad of technical terms and concepts related to quality management principles. Novices as well as seasoned quality professionals will find this book to be the definitive guide to quality-related terms, concepts, persons, and acronyms and the concise explanations are helpful when preparing for certification exams. This glossary is organized alphabetically and includes references to related concepts making it a quick and easy-to-use reference book that any quality library should have. Also included in several appendices are the ASQ Code of Ethics, noted influential persons in the quality field a separate list of acronyms, and SPC symbols and common formulas.
Preface
Acknowledgments
Introduction
ASQ Code of Ethics
The Quality Improvement Glossary
Appendix A : Influential People in the Quality Field
Appendix B : Quality Acronyms
Appendix C : Quality Control Formulas and Symbols
Appendix D : Choosing an SPC Control Chart
Appendix E : Common Types of Lines and Symbols
Used on Blueprints
Appendix F : Current Quality-Related Standards
Appendix G : Quality Awards
U.S. Awards
Automotive Awards
Government Awards
International Awards
U.S. State Awards
Bibliography
About the Author
