The TQM Transformation: A Model for Organizational Change clarifies and demonstrates this organization-wide transformation process, presenting managers with a useful model for institutionalizing quality concepts and lanuching a successful TQM moment. Developed by the consulting firm Process Management International (PMI), this model is unique in that it can be adapted to most manufacturing and service organizations and tailored to meet the individual needs of businesses.
Foreword
Introduction
Chapter 1 : The Organization Leader
Chapter 2 : The Executive Steering Committee
Chapter 3 : The Local Steering Committee
Chapter 4 : The TQM Coordinator
Chapter 5 : The Quality Leadership Team
Chapter 6 : The Process Improvement Advisor
Chapter 7 : The Process Improvement Team
Chapter 8 : The Consultant
Chapter 9 : The Union and Management
Appendix A : The Fourteen Points
Appendix B : The Seven Basic Tools
Appendix C : The seven New Management Tools
Glossary
References
Bibliographical Notes and Acknowledgments
Index
