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	Title: Understanding ISO 9001:2000 and Process-based Management Systems Author: Ian Rosam and Rob Peddle ISBN: 0580414256 / 9780580414251 Format: Soft Cover Pages: 108 Publisher: BSI Year: 2003 Availability: Out of Stock


Description Contents The first book in the series explains the principles behind process-based management and the intentions of ISO 9001:2000. It goes on to explain how these principles can be applied for business advantage and used as a framework for business improvement. The book also covers what is required to achieve certification. Business first/Standards second – The context; ISO 9001:2000 in overview – The ‘what’; Business Process Management – The ‘how’; ISO 9001:2000 in more detail – The ‘gap’; Where next – The ‘implementation plan’.

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