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Quality Dynamics for the Service Industry is the ideal guide for every service operations manager, from front-line supervisor to CEO.....For those who suspect that their operation is not at peak performance, but need ideas about how to improve......Leaders from all aspects of quality contribute their expertise chapter by chapter........
Three main sections acquaint you with quality concepts, explain how others have applied them, and show you how to solve your own quality problems:
1 Theory of Management gives insight into the intellectual foundations of the quality movement.
2 Practice of Management analyzes quality concepts as they are successfully used in service companies today.
3 Art of Management demonstrates practical methods of applying quality concepts to the service industry.
