Penni McLean-Conner
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Energy Efficiency : Principles and PracticesAuthor: Penni McLean-ConnerISBN: 1593701780 / 9781593701789 Year: 2009 Availability: In Stock The latest book by Penni McLean-Conner is an outline for utilities, government agencies and power generators for educating consumers on conservation, better resource management, and a smaller carbon... |
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Customer Service : Utility StyleAuthor: Penni McLean-ConnerISBN: 1593700539 / 9781593700539 Year: 2005 Availability: 45-60 days Successful utility customer service leaders are providing great service while reducing costs. This primer for customer service leaders at all levels outlines successful techniques for creating a cus... |
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